Perm Sec urges State House staff to strive for quality service


By Mathew Dadiya

The Permanent Secretary, State House, Engr Olufunso Adebiyi has said it had become imperative that civil servants imbibed the spirit of teamwork, commitment, and desire for customer satisfaction at all times and enjoined them to continue to strive for quality service and customer satisfaction.

The Permanent Secretary said this at an occasion to mark the 2023 State House Customer Week organized by the State House Ministerial Servicom Unit (MSU) on Thursday in Abuja.

Director of Information, State House, Abiodun Oladunjoye in a statement, stated that Engr. Adebiyi applauded the staff of the State House under its Servicom Unit for winning national awards for the past five years, noting that it was instructive that State House Servicom Nodal Officers had over the years also won individual national awards.

He assured them that as a team player, he was committed to providing the required leadership and support that would enable them to sustain efficient service in the State House.

Represented by the Director, of Information and Communication Technology (ICT), Lukman Kilani, the Permanent Secretary added that it was in demonstration of his quest for quality and efficient service delivery in the State House in particular, and Nigeria in general, that a retreat for State House management and all political appointees of the President was recently organized.

Earlier, National Coordinator, SERVICOM, Mrs. Nnena Akajemili commended the Unit for organizing the Customer Service Week and enjoined staff to ensure that they maintained the quality of service that had earned the Unit and Nodal Officers national recognition.

Mrs. Akajemili lauded the objective of the Customer Service Week which was to acknowledge the efforts of both internal and external customers towards the promotion of service delivery.

Represented by the Head of Operations, SERVICOM, Mrs. Ngozi Akinbodewa, the National Coordinator reminded staff that this year’s theme, Team Service, was central to institutional success and growth.

The National Coordinator noted that TEAM, an acronym for Together Everyone Achieves Much, was informed by the understanding that every staff had something positive to contribute towards quality service in an organization, if well aggregated; adding that teamwork enhances cooperation, efficiency, and maximization of skills and manpower.

Presenting medals to winners, the Director of Administration, State House, Mrs. Aderonke Jaiyesimi, commended the SERVICOM Unit for its continued effort towards instilling efficiency and commitment among staff as they discharged their duties.

The Director applauded participants for their cooperation, commitment, and doggedness towards achieving set goals which the games tasked them with and which they excellently exhibited.